“Users will increasingly expect their customer relations management and enterprise resource planning applications to include AI-powered expertise.” “The next era of business applications is being transformed by generative AI,” said Charles Lamanna, corporate vice president of business applications and platform at Microsoft. That way they won’t need to personalize the copy too much before it goes live. The AI can also be tuned to adjust its tone of voice, format and length to fit the mood that the customer wants. With Copilot, the AI assistant would do much of the heavy lifting for them and be able to understand their needs and even make suggestions based on key topics, existing emails, relevant subjects and more.ĭynamics 365 Business Central, a Microsoft business management solution will have Copilot quickly generate vivid product descriptions for storefronts using attributes in metadata such as color, material and size. Previously they would have to design complex queries by hand and segment their own customer reports and read through them by hand in order to come up with their own insights. Marketers will be able to simplify their workflow greatly using the AI assistant by asking it to look through their data by asking it questions and it can reply by giving them summarized reports. Adding it to customer service tools will allow users to rapidly draft AI-powered emails and chat that can be run entirely by a virtual agent, that can pass over to a human when the AI can’t manage the chat anymore. The company is adding the assistant to tools such as Dynamics 365 Sales and Viva Sales to create meeting summaries, product and pricing information, as well as insights from recorded Teams calls.

The technology uses generative AI, which allows users to ask questions and receive conversational answers based on information gathered from web searches. Microsoft began using ChatGPT’s chatbot in its Bing search engine in early February to boost its search and answer capabilities. Microsoft is adding the technology to applications where it can be used quickly to summarize meeting notes, generate email content for customers, automate data entry and assist with other tasks. The new AI assistant will take advantage of ChatGPT’s “generative AI” capability, which can understand natural speech written by users and generate replies or new content on the fly. expanded the power of artificial intelligence to business users today with the introduction of Dynamics 365 Copilot, which uses the company’s recent integration of OpenAI LLC’s ChatGPT chatbot for search and puts it to work for business users.

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